Returns
Looking to return?
We’ll help you get on the right foot with our 30 days return policy, we want to make sure the shoe fits! Then off ewe go!
We are currently experiencing some delays and sincerely apologize for any inconvenience this may cause. We know this is frustrating - Thank you for hanging in there with us! Our team is actively processing refunds, shipping orders, and managing exchanges as swiftly as possible. We greatly appreciate your patience and understanding during this busy period. Thank you for your continued support and we will be in touch as soon as possible.
Our Return Policy
Extended Returns for the Holidays!
Any online purchase placed between the 6th of November 2024 and the 5th of January 2025 are eligible for 60-day returns!
- The item must be unworn, in new condition as received, and with original tags/ original shoe box or packaging
- Proof of purchase. I.e. Receipt, online order confirmation number.
- Returns are reviewed and accepted in the country of purchase.
- Final Sale items cannot be returned. Final Sale items include: gift cards, insoles, socks, underwear including bralettes, face masks, and items tagged final sale on our website and in Allbirds retail stores.
Once your pair(s) arrive back at our warehouse we will issue a refund. We charge a flat rate of $5 AUD, which is deducted from your refund.
Please fill out the return form below and let's get your feet sorted!
*Our Right to Reject Your Purchase/Return, or Cancel An Order: The sale of products and fulfillment of orders at Allbirds' stores or through our e-commerce site is contingent upon product availability and discretion in managing inventory. Allbirds explicitly reserves the right (in its sole discretion) to limit, decline, or reject any sales, returns, and orders for any reason, without being liable for any damages or costs, except for repaying any amount received from the customer in relation to such sale or order.
Gift Returns
Not your colour? Not to worry. Gifts can be returned within 30 days. Just head to the top for the returns process with your order number. It’s on the shipping label or the back of the gift note (if you got one).
Online Returns
We take returns for online (except for Outlet purchases - Returns are reviewed and accepted in the country of purchase.
Used Shoes
Lightly used or like new shoes are donated to our partner, Soles4Souls, who then distributes them to people in need.
Start a Return
Still have questions?
Send us an email: help@allbirds.com.au
