Our Return Policy

Extended Returns for the Holidays!

Any online purchase placed between the 6th of November 2024  and the 5th of January 2025 are eligible for 60-day returns!

- The item must be unworn, in new condition as received, and with original tags/ original shoe box or packaging
- Proof of purchase. I.e. Receipt, online order confirmation number.
- Returns are reviewed and accepted in the country of purchase.
- Final Sale items cannot be returned. Final Sale items include: gift cards, insoles, socks, underwear including bralettes, face masks, and items tagged final sale on our website and in Allbirds retail stores.

Once your pair(s) arrive back at our warehouse we will issue a refund. We charge a flat rate of $5 AUD, which is deducted from your refund. 

Please fill out the return form below and let's get your feet sorted! 

 *Our Right to Reject Your Purchase/Return, or Cancel An Order: The sale of products and fulfillment of orders at Allbirds' stores or through our e-commerce site is contingent upon product availability and discretion in managing inventory. Allbirds explicitly reserves the right (in its sole discretion) to limit, decline, or reject any sales, returns, and orders for any reason, without being liable for any damages or costs, except for repaying any amount received from the customer in relation to such sale or order.